Shipping Policies

Last updated: September 2025

At Chris’ Rocket Supplies, we strive to process and ship your orders quickly and in full compliance with federal shipping regulations. Please review the following policies carefully before placing your order.

Order Processing Times

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays).

  • Processing time may be longer during peak launch seasons, sales events, or due to inventory availability.

  • You will receive a tracking number via email once your order has shipped.

Shipping Methods & Transit Times

USPS Parcel Post

  • Cheapest option for orders containing motors or igniters.

  • Transit times may exceed 4 weeks.

  • Tracking updates may be limited during transit.

  • Best suited for customers who prioritize cost savings over speed.

  • Can ship to P.O. Boxes.

FedEx Ground / Home Delivery (Hazmat-Qualified, Recommended)

  • Most hazmat and limited-quantity orders now qualify for FedEx shipping without a hazmat fee.

  • Typical delivery time: 1–5 business days, depending on location (see transit map below).

  • Includes full tracking visibility.

  • Cannot ship to P.O. Boxes.

FedEx 2nd Day Air (Non-Hazmat Only)

  • Available for non-hazardous items such as kits, hardware, electronics, and apparel.

  • Delivery within 2 business days (excludes weekends and holidays).

  • Not available for orders containing motors, igniters, or chemicals due to federal hazmat air restrictions.

  • Cannot ship to P.O. Boxes.

FedEx Priority Overnight (Hazmat & Non-Hazmat Eligible)

  • Fastest shipping option available.

  • Delivery by the next business day morning/early afternoon, depending on location.

  • Eligible for both hazardous and non-hazardous shipments in compliance with FedEx Dangerous Goods handling policies.

  • Hazmat handling fees may apply.

  • Cannot ship to P.O. Boxes.

Hazmat Shipping Rules

  • Signature Required: FedEx requires a signature for all hazardous material packages.

  • No Address Redirection: FedEx does not allow hazardous material packages to be redirected once shipped.

  • Delivery Responsibility: Customers must ensure someone is available to sign for the package at the shipping address.

  • Return Costs: If a package is returned due to a missed signature, the customer is responsible for all return shipping costs (both directions).

Domestic Shipping Only

  • At this time, we only ship within the United States.

  • We do not ship internationally due to hazmat and export restrictions.

International Orders

  • Hazmat items (motors, igniters, chemicals) cannot be ordered for international shipment through the website.

  • For international hazmat shipments (excluding chemicals), please contact us for case-by-case consideration.

  • Chemicals are not authorized for international shipment under any circumstances.

  • The process is typically:

    • Very slow

    • Extremely expensive

  • Any international web order that includes hazmat items will be canceled.

Shipping Restrictions

  • Hazmat items (motors, igniters, chemicals):

    • May ship via FedEx Ground or FedEx Priority Overnight within the U.S.

    • Cannot ship via FedEx 2nd Day Air.

  • P.O. Boxes:

    • Allowed for USPS shipments (Parcel Post, Priority Mail, etc.).

    • Not allowed for FedEx shipments (Ground, 2nd Day, or Priority Overnight).

Shipping Rates

  • Rates are calculated at checkout based on order weight, dimensions, and destination.

  • Hazmat shipments may include surcharges depending on contents and carrier rules.

  • Free shipping promotions (if offered) exclude hazmat items unless otherwise stated.

Damaged or Lost Packages

  • If your shipment arrives damaged, please contact us immediately at sales@csrocketry.com.

  • We will work with the carrier to file a claim and resolve the issue.

  • Chris’ Rocket Supplies is not responsible for delays caused by carriers, weather, or circumstances beyond our control.

Customer Responsibilities

By placing an order, you acknowledge and agree to the following:

  • You have selected the appropriate shipping method for your items.

  • You understand that Parcel Post is the slowest option and may take 4+ weeks for delivery.

  • You or someone on your behalf will be available to sign for hazmat deliveries.

  • You accept responsibility for all costs associated with returned or refused hazmat shipments.

FedEx Ground Transit Map

Below is the estimated FedEx Ground delivery time (in business days) from our location in Pine Mountain, GA 31822:

📦 Typical range: 1–5 business days, depending on destination

 

 

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